Here at Consumer Claims we want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.
To ensure that we provide the kind of service you expect we welcome your feedback. If at any time you are not happy with the service that you have received in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006, in the first instance, please telephone us in order to explain your concerns. Alternatively, you can if you wish contact us by email, letter or in person using any of the contact details below. You are entitled to complain by any reasonable means.
7 Harbour View,
St Peter Port,
Guernsey. GY1 6DT By Telephone:Telephone: 0333 123 1112
Calls will cost no more than those to national geographic numbers (starting 01 or 02) from both mobiles and landlines. Calls from mobiles and network extras may vary.
We aim to resolve any expression of dissatisfaction as soon as possible, where this is in done within 3 business days, we will not usually confirm acknowledgement of the compliant in writing.
If it takes us longer than 3 business days to resolve your complaint, we will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business.
Within 8 Weeks of receiving your complaint we will provide you with either a Final Response or a response which explains why we are not yet in a position to resolve your complaint and indicating when we expect to be able to provide a Final Response or inform you that you may refer the handling of the complaint to the Claims Management Ombudsman (CMO) if you are dissatisfied with the delay.
If, after reviewing your case, we find that your complaint is justified we will acknowledge that fact and provide you with an apology. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
If we do not believe that we are to blame for the circumstances specified in your complaint or if we do not consider that you have suffered financial loss as a result of our actions, we will confirm that to you in our response.
We would always want to resolve any concerns you raise with us internally. However, should you remain dissatisfied following our Final written Response, you can refer the matter to the Claims Management Ombudsman whose contact details are as follows:
Claims Management Ombudsman
Tel: 0800 023 4567 Web: https://cmc.financial-ombudsman.org.uk
Consumer Claims is a trading style of Harrington Jones Ltd
Harrington Jones Ltd (Guernsey) is authorised and regulated by the Financial Conduct Authority (FCA) Reg No 834856. You
can check this on the Financial Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on
0800 111 6768
Company Reg No 53781 and Information Commission Office (Data Protection) Reg No 012369